IT Help Desk

• Unlimited technical support; remote and on-site
• Support covers all managed desktop, laptop, server, software, and networking issues
• Resolution management with 3rd party vendor issues (printer, phones, etc.)
• 24/7 emergency support

IT infrastructure essentials

• Reliable server and data backups
• Anti-virus
• Anti-spam
• OS patch and security management

Systems Monitoring

• Server and workstation health
• Network health and performance
• Automatic outage alerts and response

IT Strategy & Planning

• Budget planning
• Project planning and execution
• Product purchasing
• Software inventory and tracking

The Extra Mile

• Thorough end-user documentation
• Business workflow analysis
• Regular on-site visits